| 1.Are you a manufacturer or a trading company? |
| A: We are a professional manufacturer of wires and cables, based in Shanghai, with extensive experience since 2005. |
| 2.What’s your company MOQ? |
| A: To ensure the best cost and quality for different products, our MOQ varies, normally it's 2km. Please reach out to our sales team for specific and flexible options. |
| 3.Can I get the samples? |
| A: Yes, we encourage you to verify our quality. Samples are available upon request. A nominal fee may apply, which is deductible from your future bulk order. |
| 4.Does your company accept customization? |
| A: Yes, we provide both OEM and ODM services to meet your specific requirements. |
| 5.How can I get the right price? |
| A: For a precise quotation tailored to your needs, please contact us with detailed specifications (e.g., type, length, color, packaging). We respond quickly. |
| 6.What services can we provide? |
| A: We provide a seamless trading experience: Secure payment (T/T, PayPal), flexible trade terms (FOB Shanghai, EXW Shanghai, etc.), and cooperation with major logistics companies (DHL, FedEx, UPS, or your preferred agent) for door-to-door delivery.Other terms can be discussed based on your needs. |
| 7.How long will the delivery take? |
| A: The general production lead time is 10-15 working days after order confirmation and deposit. Exact time depends on the order quantity and customization complexity. |
| 8.How do you solve after sale service? |
| A: Our relationship doesn't end after a sale. We offer comprehensive after-sales support. If you encounter any issues, our team will provide a swift and effective solution to ensure your complete satisfaction. |
